Account member roles

Account members

Account members are Tracker users associated with one or more accounts. They can be members of projects in an account, or users invited to the account to share in account administration.

When a project owner invites a new member to a project, that person becomes a member of the account that the project is in.

Account owners and admins can add account members on the Account Members page.

Here’s how to access the Account Members page:

1. Click Accounts under your username at the top right of Tracker.

2. Select Manage Account for the account you wish to manage membership for.

3. Click Account Members.

When you add a member to an account, you can assign them a role/permissions for that account:

Account member roles

Owner

By default, this is the person who created the account. The account owner can view and change any project in the account, add/remove project members, change Project Settings, etc. An account can have only one owner; however, you can transfer ownership to another member by following the steps outlined in Transferring account ownership. Account owners who are not a member of any projects in the account do not count against collaborator limits.

Previously, an account owner was the only account member able to making billing changes of any kind, including selecting a subscription plan. However, the VMware Tanzu division has announced the end-of-life (EOL) for the Pivotal Tracker offering, effective April 30, 2025. Please see our blog article for updates and email us at support@pivotaltracker.com if you have any questions.

Admin

These are additional people who can administer projects in the account, add/remove members or change Project Settings. Admins have the right to change people’s roles, meaning they can add additional admins, as well as transfer the ownership of the account to themselves or any account member. Admins should be trusted people within your organization. In general, we recommend that any account (not a personal login) in Tracker have at least one admin member in addition to the owner. This ensures that you’re never at risk of problems due to just one person leaving your organization. See Changing an account role for steps on how to make someone an admin.

Project creator

Anyone given project creator permission can create projects in the account, in addition to the account owner and admins. Account members are not automatically given project creator permission in the account; that can only be set by the account owner or an admin, per person, on the Account Members page. See Changing an account role for steps on how to give someone project creator permissions.

Account Role Permission Guide