Using the iOS app

You can collaborate with Tracker everywhere with Tracker’s iOS and Android apps. Here are a few highlights to get you started with the iOS app.

Tracker iOS

Tracker iOS lets you work with stories and epics in your Tracker projects in much the same way as on the web.

Here’s what you can currently do with the iOS app:

• View Backlog, Icebox, Epics, Done, and My Work panels.

• Add a story to the Backlog, Icebox, or an Epic.

• You can manage priorities as you do on the web by long pressing a story and dragging it to a new location in the Backlog or Icebox. Please note that only one story can be dragged at a time.

• View and manage story blockers.

• Respond to notifications — Click the Notifications icon in the side screen to open the Notifications screen, and when you tap a push notification.

• Interact with story details — You can interact with the story details to add tasks and comments, upload attachments, and edit labels, owners, requester, and description.

• Use story and epic links to help manage dependencies between different stories and epics.

• Tap a link in an email and open it in the iOS app.

• Sign in using either your Tracker or Google account.

Signing up

If you don’t already have a Tracker login, you’ll need to Sign Up via the web app before using the iOS mobile app.

Signing in

As with Tracker on the web, you can sign into Tracker iOS with your Tracker username and password, or via your Google login.

Projects list

When you sign into the app, you’ll see all your projects listed on the left. On the iPhone, notifications are also on the left, above the list of projects; on the iPad, notifications are on the right.

Settings

Tap the Settings cog icon at the top right to access your app settings.

You can specify your default browser here, as well as how often Tracker should check for changes. You can also clear app data, contact us for help, and sign out of Tracker. Tap Done to save your changes.

In-app notifications

Tap Notifications to see your in-app notifications from your Tracker projects. You can filter notifications by Unread, Mentions, and All. Tap a notification to see the story activity/comments. You can swipe from left to right to Mark As Read and/or respond to notifications.

Push notifications

When you first sign in to the app, you’ll be given the option to allow notifications to be sent to your mobile device. Enabling these will allow you to receive push notifications when you’ve been explicitly @mentioned by another member, however, not for any other notification types.

Push notifications can be managed under your mobile device’s Settings app.

To get there:

1. Choose your mobile device’s Settings app.
   
2. Choose Notifications.
   
3. Scroll to the Tracker app.
   
4. Tap it to see options to control push notifications.
   

Using projects

Tap a project name from the Projects list to load it.

As with the web app, you can drag stories and epics to prioritize them. You can add stories or epics with the + button near the bottom of the Backlog, Icebox, and Epics panels. You can expand stories to update them. You can also update story state and estimate stories on the iPhone by swiping the story card to the left. On the iPad, you can use the buttons in the story card for estimating and state changes.

Click the magnifying glass icon to search using the same filters as the web app search.

Return to the Projects list by tapping the Tracker icon at the top left.

Blockers

You can view and manage blockers in the iOS App. Stories with unresolved blockers show a red blocker icon in the story card.

When you expand a story, you can see a count of blockers for the current story with the red blocker icon.

Expand the story and go to the Blockers tab to see details of a story’s blockers, to add or edit a blocker, or to resolve a blocker.

Features unique to the iOS app

Although the iOS app syncs projects every 15 seconds (which you can change in Settings), you can sync the project anytime or clear the cache via the Project actions menu at the top right. Note that when you search in the iOS app, only the data already synched with your device is searched. You may want to sync your project before doing a search if you’re looking for results in recent updates.

When you expand a story, tap on the Story Actions menu at the top right for time-saving story actions, including Copy URL or Story ID, Move story, Clone to the Icebox, and Delete story.

You can annotate images and screenshots that you attach to story comments, for example to highlight problems or make suggestions. When you add a comment (under Activity) tap the paperclip icon at the top left of the keyboard, select an image, tap the Annotation icon

and a numbered annotation item appears. Drag to position it, tap it to add text or delete it if you changed your mind.

In a bug type story, use the Steps to Recreate icon

to generate a markdown list that allows you to explain exactly how to recreate a discovered bug.

You can also respond to notifications and move a story to the next state by swiping the notification from right to left.

Tracker iOS currently supports these languages: English, Spanish, Dutch, French, German, Japanese, Korean, Portuguese, Russian, Simplified Chinese, and Traditional Chinese.

Troubleshooting

• The app only supports the most recent version of iOS. If you’re experiencing any issues, please first make sure you’re on the latest version of iOS.

• API access must be enabled for a project in order to view it from the iOS app. Please visit your Project Settings page, scroll down to the Access section and make sure Allow API Access is checked.

• Most issues can be solved by performing one (or more) of the following actions:

  • From the Projects list, tap the Settings cog icon at the top right, then tap Clear App Data.
  • From within the project you’re experiencing issues with, tap the Project actions menu at the top right, then tap Sync Project.
  • Tap the Project actions menu at the top right, then tap Clear Cache.

If none of those help, please contact Tracker Support, along with a description of the problem.

Not available in the iOS app

• Project Settings and the ability to add/remove project members are not accessible in the iOS app.

• It’s not possible to create new projects via the mobile apps.

• The iOS app has a Velocity chart, but other Analytics are only available in the web app.

• Although you can manage labels on stories and epics in the iOS app, there isn’t a Labels panel.

• Reviews are not supported in the iOS app.